(the following is a summary of the article provided in the link)
The events of 2020 have demonstrated the critical role of supply chains, which have come under increasing pressure to meet demand for goods and services, particularly in e-commerce. Shippers must prioritize building greater levels of agility, resiliency and sustainability, while proactively managing costs. New innovative capabilities for last-mile delivery, reverse logistics and warehousing will be important, however, finding the right third-party logistics (3PL) providers for their needs is now essential. The 3PL market has become increasingly crowded and fragmented, with a mix of global and local providers, as well as new digital startups with more user-friendly services and platforms. Shippers must evaluate 3PLs to ensure that they get the most out of those relationships.